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Automate and streamline work across the front, middle, and back office for happier customers, more productive employees, and an improved bottom line.

A single platform connects systems and people

Automate and optimize

Connect the systems where people do their work. Solve problems faster and improve productivity with a single platform.

PRODUCT

Customer Service Management

Improve service operations and engage customers. Proactively address issues and automate requests.

PRODUCT

Field Service Management

Create and automate work orders based on technician skills, availability, and inventory.

Find and fix issues before customers know they exist

Provide proactive service

Address problems quickly and transparently before they escalate. Detect and fix trending issues without customers even knowing they exist.

PRODUCT

Customer Service Management

Improve service operations and engage customers. Proactively address issues and automate requests.

PRODUCT

Field Service Management

Create and automate work orders based on technician skills, availability, and inventory.

PRODUCT

IT Operations Management

Predict issues, reduce impact, and streamline resolutions with AIOps.

Provide a powerful and unique self-service experience

Deliver true self-service

Empower customers to self‑serve on a broad set of requests without ever having to speak to an agent. Provide a unique self‑service experience with an embedded service catalog.

PRODUCT

Customer Service Management

Improve service operations and engage customers. Proactively address issues and automate requests.

PRODUCT

Field Service Management

Create and automate work orders based on technician skills, availability, and inventory.

Streamline onboarding, enablement, and effectiveness

Connect the hybrid workforce

Deliver a superior last‑mile customer experience. Boost resource effectiveness and streamline onboarding and enablement. Connect manufacturing and inventory, and scale as needed.

PRODUCT

Customer Service Management

Improve service operations and engage customers. Proactively address issues and automate requests.

PRODUCT

Field Service Management

Create and automate work orders based on technician skills, availability, and inventory.

Deliver efficient service dispatch and resolution

Make dispatch more efficient

Increase efficiency and accuracy of service dispatch and resolution. Streamline project operations, maximize asset uptime, and improve the mobile experience for field workers.

PRODUCT

Customer Service Management

Improve service operations and engage customers. Proactively address issues and automate requests.

PRODUCT

Field Service Management

Create and automate work orders based on technician skills, availability, and inventory.

PRODUCT

IT Business Management

Deliver enterprise agility for better outcomes. Enable faster change with greater initiative value.

PRODUCT

IT Asset Management

Automate the end-to-end lifecycle for software licenses, hardware assets, and cloud—on one platform.

BUSINESS OUTCOMES

ServiceNow is putting all capabilities together into one end-to-end customer journey. Every expert can go onto one platform and interact digitally.

Jochen Hostalka
SVP IT, Siemens Healthineers

Why ServiceNow

Only ServiceNow can bring your solutions to life with the power of the Now Platform®. Harness the power of the entire company to serve the customer.

Featured resources

REPORT

Customer service trends

Discover the top three customer service megatrends of 2021.

EBOOK

Adversity means new ideas

See how many businesses met customer expectations in the face of adversity.

WEBINAR

Proactive support works

Learn to preserve the customer experience with a proactive support strategy.

USE CASE

Customer self-service

Give customers what they need to find solutions and resolve issues at any time.

Speak with a pro

Talk to experts at ServiceNow to create easy and effortless experiences for your customers by harnessing the power of your entire organization.