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HR Service Delivery

Learn how our customers realize ROI using ServiceNow HR Service Delivery.

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HR Service Delivery
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Improve productivity by streamlining the employee service experience with intelligent workflows.

Deliver the right experience to employees anywhere.

Boost productivity and engagement

Simplify access to services

Transform complex business processes into scalable services and support for employees. Improve operational efficiency with automated workflows.

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Engage employees anywhere

Help your employees stay connected with what they need, when they need it, whether it’s through the web, mobile apps, or virtual agent conversations.

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Support a hybrid workforce

Keep your employees informed and productive with targeted communications and flexible workplace experiences like self-service workspace reservations.

Read Story

Create employee journeys

Help employees and managers navigate complex cross-departmental journeys. Provide efficient, personalized, in-moment feedback and learning experiences.

View Case Study

Boost productivity and engagement

Simplify access to services

Transform complex business processes into scalable services and support for employees. Improve operational efficiency with automated workflows.

See Case Study

Engage employees anywhere

Help your employees stay connected with what they need, when they need it, whether it’s through the web, mobile apps, or virtual agent conversations.

Read Story

Support a hybrid workforce

Keep your employees informed and productive with targeted communications and flexible workplace experiences like self-service workspace reservations.

Read Story

Create employee journeys

Help employees and managers navigate complex cross-departmental journeys. Provide efficient, personalized, in-moment feedback and learning experiences.

View Case Study

Don’t just take our word for it

See how companies like yours use HR Service Delivery to deliver great employee experiences.

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SPORTS

172 games completed safely

NBA & WNBA manage complexity associated with the 2020 basketball season.

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ENERGY

85+ Net Promoter Score for HR

Suncor unleashes the potential of its people with ServiceNow.

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TRANSPORTATION

4 days average service turnaround

Scoot Airlines delivers low-cost, high-service aviation.

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HEALTHCARE

90% case deflection

Sanford Health unifies the employee experience across HR and IT.

Capabilities that scale with your business

HR Service Delivery groups key applications into scalable packages that can grow with you as your needs change.

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Universal Request

Provide a unified employee service experience and improve agent collaboration.

 
 

Case and Knowledge Management

Standardize documentation, manage employee relations, and fulfill requests.

 
 

Employee Center

Provide a single, unified portal for multidepartment service delivery.

 
 

Enterprise Onboarding and Transitions

Deliver great employee experiences across the moments that matter.

 
 

Now Mobile

Simplify employee self-service with a native mobile app.

 
 

Employee Journey Management

Build complete workflows across the enterprise to support employee journeys.

 
 

Performance Analytics

Gain insights to help you improve service experiences and agent workloads.

 
 

Virtual Agent

Resolve issues faster and support employees 24/7 with intelligent chatbots.

 
 

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

 
 

Employee Document Management

Provide a secure, unified view of employee documents, from hire to retire.

 
 

Agent Workspace

Improve agent efficiency for a better employee experience.

 
 

Employee Relations

Manage sensitive employee requests and cases with care.

 
 

Alumni Service Center

Stay connected and engaged with your former employees.

 
 

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

 
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Built on the Now Platform®

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Connecting people and processes across departments
Service across departments Deliver a seamless experience to employees, even when multiple departments are involved.
Custom enterprise cloud services
Agile cloud platform Fill in functional gaps, support unique requirements, and rapidly deploy new services.
Ideas based on intelligence
Intelligent automation Use machine learning and AI-powered chatbots to make work easier and more efficient.
Empower your workforce with employee workflows

Elevate employee services

Give your workforce what they need, when they need it using employee workflows. Embed intelligence into all their interactions to break down silos and unlock productivity.

Get Details

Resources

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Analyst Report
Analyst Report
Ebooks
Ebooks
Infographics
Infographics
Webinars
Webinars

Choose a package

Find the HR Service Delivery package that works for your business.

Get pricing

Professional

(10)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics1
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Centre
  • Employee Document Management1

Enterprise

(13)
  • Case and Knowledge Management
  • Now Mobile
  • Agent Workspace
  • Mobile Agent
  • Universal Request
  • Employee Relations
  • Employee Center1
  • Performance Analytics
  • Virtual Agent
  • Predictive Intelligence
  • Employee Journey Management
  • Enterprise Onboarding and Transitions1
  • Alumni Service Centre
  • Employee Document Management1

1 Available to license separately.
// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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